Senior Analyst – CRM Field Operations
Bristol Myers Squibb (company site, opens in a new tab)4–5 yrsHyderabadOn-siteDirect career pageEst. 12–18 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day CRM operations for assigned international markets, resolving issues that affect field users and maintaining platform reliability and data quality.
- Execute field processes such as territory alignment and user lifecycle changes; support releases and market onboardings while applying global standards to local market needs.
- Improve operational efficiency through AI-assisted triage, analysis, testing and documentation, and automation within regulated life-sciences requirements.
Minimum Requirements
- Work Experience Required: 4–5 years of hands-on experience with a life-sciences CRM platform.
- Hands-on experience with a CRM platform such as Veeva CRM/Vault CRM or Salesforce is specified; the JD does not state whether experience with every listed platform is required.
- Role location: Hyderabad. Onsite or other work-model requirement: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has supported CRM operations for customer-facing field teams across multiple markets, including issue resolution, territory or user changes, data quality, releases and onboarding.
- Can balance global operating standards with market-specific regulatory, language and go-to-market needs in a regulated life-sciences environment.
- Uses AI-assisted tools and automation to scale operational work, and can coordinate with business users, global teams and vendors across time zones.