Applications Support Senior Analyst - Assistant Vice President
Citi (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day support of critical production applications, including start-of-day checks, continuous monitoring, regional handovers, and same-day risk reconciliations.
- Resolve production issues and protect application stability, quality, and availability while meeting business SLAs; assess impact and escalate risks or incidents to the appropriate teams.
- Drive stability, efficiency, and effectiveness improvements, including support documentation, release participation, contingency planning, and post-implementation analysis.
Minimum Requirements
- Work Experience Required: 5–8 years in an Application Support role.
- Strong skills in Ab Initio, Unix, SQL, ECS, AutoSys, and ITRS are essential for batch support, monitoring, troubleshooting, and incident management.
- Bachelor’s/University degree or equivalent experience.
Ideal Candidate Profile
- Has hands-on experience supporting business applications in live production environments, with a focus on monitoring, incident resolution, and service-level commitments.
- Can work across technical and business teams, including users or traders, to assess production impact, coordinate fixes, and communicate issues clearly.
- Likely to fit a senior support environment requiring ownership of operational improvement initiatives and the ability to advise or coach less experienced analysts.