Executive– P&C Services
KONE Corporation (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 4–8 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Handle employee and manager queries and transactions across onboarding, employee lifecycle, reporting, learning and development, talent management, and query management.
- Maintain service quality and SLA performance through quality checks, accurate statistics, performance reporting, and up-to-date working instructions and knowledge resources.
- Support process alignment and continuous improvement, including LEAN-based simplification, process harmonization, and training or coaching team members.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD. Experience working in a shared service center is specified; experience in voice-based processes is an added advantage.
- Strong English plus at least two Indian regional languages; Tamil and Hindi are preferred.
- Willingness to work different time zones or shifts to meet business requirements.
- Job location: Ambattur, Chennai. Strict onsite requirement: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has practical exposure to multiple HR operations processes and can handle both employee-facing queries and administrative transactions.
- Can work within centralized HR service delivery, meeting quality and service-level targets while keeping process documentation and reporting current.
- Candidates with Workday or other HRIS exposure, voice-process experience, and the ability to create reports and analyze data have relevant advantages.