Technical Consultant
Philips (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2/L3 remote support for PerformanceBridge and Advanced Visualization, including troubleshooting, upgrades, configuration, health checks, and security patching.
- Own complex production issues across applications, infrastructure, databases, operating systems, networks, and integrations; resolve issues or escalate evidence-based cases to R&D to reduce customer downtime.
- Monitor system health and document root causes, resolutions, and service improvements for global healthcare customers.
Minimum Requirements
- Work Experience Required: 6+ years overall, including at least 2+ years in medical device, healthcare IT, technical service, support, engineering, or QA.
- Relevant technical degree or equivalent experience in Computer Science, IT, Engineering, Healthcare IT, or a related discipline.
- Hands-on experience with Windows Server, SQL Server, Active Directory, Group Policy, networking, Linux troubleshooting, and production software support against defined SLAs; experience with enterprise customer data-center, virtualized, cloud, or hybrid environments.
- Willingness to work flexible shifts covering any 40 hours of the week for 24x7 global operations.
Ideal Candidate Profile
- Has supported enterprise software in live customer environments and can independently diagnose issues across application, operating system, database, and network layers.
- Healthcare imaging or clinical informatics experience—including familiarity with radiology or cardiology workflows, DICOM, HL7, PACS, or hospital networks—is a preferred fit signal.
- Can produce clear technical evidence and structured escalation packages for engineering teams, while maintaining accurate customer and service documentation.