Associate Manager Business Operations (BMC Tools L3)
DXC Technology (company site, opens in a new tab)7+ yrsHyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own L3 administration and support of BMC Remedy/ITSM modules, including workflows, approvals, SLAs, CMDB accuracy, maintenance, upgrades, and complex issue resolution.
- Build automation for operational, compliance, patching, and vulnerability-remediation workflows across server and network environments.
- Administer monitoring platforms, integrate events with ITSM for automated incident handling, and deliver dashboards, reporting, RCA, and technical runbooks.
Minimum Requirements
- Work Experience Required: Typically 7+ years of relevant industry experience, including at least 3 years in a similar role.
- Bachelor’s degree in a relevant field, or an equivalent combination of education and experience.
- Proven experience in infrastructure technology management.
- Relevant technical scope includes BMC Remedy/ITSM administration and infrastructure operations; the JD does not specify mandatory certifications or a particular degree discipline.
Ideal Candidate Profile
- Has hands-on experience managing BMC ITSM workflows and CMDB integrations, with the depth to resolve complex platform issues at L3.
- Has worked across infrastructure automation and monitoring, connecting server/network operations with event management and incident workflows.
- Can improve operational reliability through automation, root-cause analysis, system health reporting, and maintainable technical documentation.