Customer Success Specialist
CommerceIQ (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer advertising spend against approved budgets and optimize campaign performance to meet Success Plan KPIs.
- Analyze advertising results and recommend adjustments, while supporting customer onboarding, training, and day-to-day needs.
- Coordinate with account CSMs, Engineering, platform teams, and US colleagues on customer outcomes and product improvements.
Minimum Requirements
- Work Experience Required: 2+ years of total professional experience, including 1+ year running customer media and advertising engagements in a consulting or agency role.
Ideal Candidate Profile
- Has hands-on experience managing e-commerce advertising budgets, especially Amazon search and display; experience with multi-million-dollar budgets and large enterprise brands is a strong shortlist signal.
- Can connect bid and budget management, content optimization, and promotion planning to customer revenue goals, using advanced Excel and performance analysis.
- Has experience advising enterprise stakeholders, including VP, SVP, or C-level executives; SaaS customer retention and renewal experience is an additional advantage.