Principal Software Architect - Webex Contact Center | 15+ years
Cisco (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 60–95 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the architecture, standards, and strategic direction of Webex Contact Center and applications built on the platform.
- Define scalable, secure, reliable architectures for customer-care experiences, including how Contact Center data evolves.
- Lead technical alignment across product managers, engineering leaders, and architects across Webex.
Minimum Requirements
- Work Experience Required: 15+ years designing distributed cloud-native SaaS platforms, including significant architecture experience with enterprise-scale products.
- Deep expertise in modern systems for real-time voice and customer experiences, plus experience architecting AI-native platforms with machine learning integral to product architecture.
- Experience designing highly scalable SaaS platforms for very large datasets and high transaction volumes; strong software engineering background in Java and/or Python.
- Experience leading architecture across multiple engineering organisations.
Ideal Candidate Profile
- Has architecture experience in Contact Center, Customer Care, CRM, Workforce Optimisation, Conversational AI, Customer Experience, Unified Communications, or enterprise workflow platforms.
- Has designed enterprise AI systems for functions such as routing optimisation, forecasting, recommendations, anomaly detection, conversational intelligence, or operational decision support.
- Has operated in complex multi-tenant SaaS environments with strict reliability, availability, compliance, and performance requirements; recognised technical contributions are an added advantage.