Financial Plan & Analysis Analyst-Voice
Accenture (company site, opens in a new tab)3–5 yrsGurugramOn-siteDirect career pageEst. 6–10 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Handle incident tickets and inbound/outbound calls, resolving US retail and trade marketing customers’ finance queries on contracts, payments, products, promotions, discounts and adjustments.
- Categorize tickets accurately and escalate them to internal teams; meet KPI and data-privacy requirements.
- Prepare recurring reports on time and contribute to process improvements that support efficiency and customer satisfaction.
Minimum Requirements
- Work Experience Required: 3–5 years in an analyst or similar role; finance or trade-payment experience is preferred.
- Any graduation.
- Intermediate knowledge of Microsoft Excel and Outlook.
Ideal Candidate Profile
- Has experience handling finance-related customer inquiries or trade-payment processes, ideally for retail customers.
- Can work within a third-party service environment, following defined instructions and managing a focused individual-contributor scope.
- Comfortable handling recurring reporting, ticket workflows and customer calls while meeting accuracy and service requirements.