Technical Systems Engineer
Cisco (company site, opens in a new tab)6–7 yrsBengaluruHybridDirect career pageEst. 28–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own availability, reliability, resilience, and operational readiness for high-throughput commerce platforms supporting Quote to Order.
- Lead P1/P2 incident triage, root-cause investigation, and recovery across microservices, API gateways, and messaging systems; maintain platform SLAs/SLOs.
- Prepare systems for peak booking periods and quarter-end cutovers, using monitoring and automation to detect and remediate issues before customer impact.
Minimum Requirements
- Work Experience Required: 6–7 years of professional experience, including 6+ years in platform operations, SRE, technical systems support, or production infrastructure engineering, and 5+ years supporting high-volume enterprise commerce platforms.
- Bachelor’s degree in Engineering.
- Operational expertise in microservices, REST APIs, API gateways, and event-driven architecture using Apache Kafka and JMS; strong Python scripting for automation, monitoring, and system integration.
- Use AI to correlate events and transactions and generate insights for operational process and efficiency improvements.
Ideal Candidate Profile
- Has operated high-volume, distributed commerce systems where availability, transaction reliability, and quarter-end readiness are critical.
- Can investigate failures across multiple service layers and convert incident insights into automation, resilience improvements, and operational processes.
- Experience with Cisco Commerce architectures such as CCW, CCW-R, or Enterprise Agreement Workspaces is a preferred shortlist signal.