Branch Operations and Service Manager Swadesh Banking
AU Small Finance Bank (company site, opens in a new tab)On-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own daily branch operations and service delivery, ensuring compliance with regulatory requirements and company policies.
- Improve customer satisfaction and loyalty through service strategies and process improvements informed by performance metrics.
- Guide branch team members and coordinate with other departments to support consistent operations.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Has a strong fit for branch operations and customer service responsibilities, including day-to-day service delivery.
- Can use operational performance metrics to identify process improvements and support customer satisfaction.
- Has experience or capability in supervising teams and maintaining compliance in a regulated banking environment.