Leads Systems Operations Engineer - Infrastructure Development
Wells Fargo (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 8d ago
Reach people at Wells Fargo
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Wells Fargo you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Command major incidents as the primary event commander, coordinating technical teams, service restoration, impact assessment, escalations, and stakeholder updates.
- Own event and operational reviews, trend analysis, executive dashboards and reporting, and problem-management actions that address recurring issues and improve service reliability.
- Lead Mission Control support operations, including managing and developing engineers, allocating resources across shifts, and improving monitoring, operational readiness, and automation.
Minimum Requirements
- Work Experience Required: 5+ years in Systems Engineering, Systems Operations, Production Support, Event Management, or Technology Operations (or equivalent experience, training, military experience, or education).
- At least 2 years of leadership experience managing operational support teams of 10+ members.
- Experience leading Major Incident Management and event coordination in enterprise environments, with a strong background in systems, technology, infrastructure, or production support.
- Experience producing operational reports and executive dashboards, including Power BI reports; understanding of Incident, Change, Problem, and Event Management processes.
Ideal Candidate Profile
- Has led incident command and service restoration for production-critical applications or platforms, ideally in a Mission Control, command center, or major-incident environment.
- Can turn incident and service-performance trends into lasting corrective actions, improved observability, and measurable operational improvements, including MTTD and MTTR.
- Experience with monitoring and observability tools, automation, cloud or hybrid infrastructure, Linux, or Kubernetes/OpenShift is a differentiator; these are listed as desired qualifications.