Principal Engineer - ServiceNow (ITOM)
Amadeus (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Shape enterprise ServiceNow ITOM strategy and architecture across on-premises, hybrid, and multi-cloud environments.
- Lead or guide delivery and optimization of Discovery, Service Mapping, CMDB, and Event Management; promote reusable frameworks and automation.
- Improve operational reliability and data governance through tool integrations, CSDM adoption, platform governance, and CI/CD practices.
Minimum Requirements
- Work Experience Required: Typically 10+ years in IT operations, design, or engineering, with deep ServiceNow expertise.
- Enterprise ITOM implementation experience and strong knowledge of Discovery, Service Mapping, CMDB, and observability practices.
- Ability to integrate platforms using REST APIs, Flow Designer, or equivalent methods; familiarity with AWS, Azure, and Google Cloud is specified.
Ideal Candidate Profile
- A senior ServiceNow ITOM engineer with experience delivering enterprise-scale implementations and shaping platform architecture.
- Best suited to work across infrastructure, cloud, platform, architecture, and product teams, balancing governance with hands-on engineering and optimization.
- Automation scripting with JavaScript, Python, or PowerShell and ServiceNow certifications (CSA, CAD, or Discovery Implementation Specialist) are advantages, not stated as mandatory.