Process Associate / Senior Process Associate - Order Management & Fulfilment
KONE Corporation (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 3.5–8 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Process customer orders through fulfilment, invoicing, documentation, and order-data updates in SAP SD; maintain accuracy, compliance, and audit-ready records.
- Handle ServiceNow requests, operational reporting, and coordination with supply chain, finance, and customer service teams while meeting defined SLAs.
- Identify repetitive work and support controlled AI or automation improvements through process requirements, test cases, and feedback. Role location: Ambattur, Chennai.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Mandatory: Graduate in Commerce (B.Com) or a related discipline.
- Mandatory: Working knowledge of SAP Sales and Distribution (SD) and proficiency in Microsoft Excel for data entry, reporting, and documentation.
Ideal Candidate Profile
- Has practical understanding or exposure to order management, fulfilment, customer invoicing, and transactional processing.
- Can operate accurately within standardized procedures, validate transaction data and approvals, and manage deadline-driven requests against SLAs.
- Can translate operational pain points and exceptions into clear requirements and test feedback for reporting, workflow, AI, or automation improvements.