IT Business Analyst
Sandvik Coromant (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 8–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Identify customer-service needs across divisions and use Dynamics 365 usage data to uncover problems and assess potential improvements.
- Explore Dynamics 365 capabilities and AI agents through hands-on tests and proofs of concept; recommend what to develop based on business value, effort and risk.
- Turn findings into user stories and acceptance criteria, then support delivery, testing, adoption, training and functional documentation.
Minimum Requirements
- Work Experience Required: Several years of experience in a relevant position; experience in business analysis and translating business needs into requirements.
- University degree in IT or a related field, or equivalent practical experience.
- Ability to query data and create reports independently.
- Strong English communication skills.
Ideal Candidate Profile
- Understands customer-service operations and can distinguish users’ underlying problems from their initial feature requests.
- Combines stakeholder conversations, data analysis and hands-on platform experimentation to guide product decisions in an agile, cross-functional team.
- Hands-on Dynamics 365 Customer Service and AI-agent experience is a strong advantage.