Senior Relationship Manager - CRM
Paradigm Realty (company site, opens in a new tab)4–6 yrsMumbaiOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own front-end CRM across the property-buying lifecycle, from booking and onboarding through agreement execution, construction updates, possession and post-possession support.
- Manage customer queries and escalations against defined response and resolution TATs; coordinate documentation, payment follow-ups and handover issues with internal teams.
- Monitor CRM team performance, service quality, CRM data accuracy and process compliance; track outcomes including complaint ageing, customer satisfaction and pending actions.
Minimum Requirements
- Work Experience Required: 4–6 years.
Ideal Candidate Profile
- Has experience managing customer relationships across a multi-stage property purchase or handover journey; real-estate domain experience is relevant, but is not stated as mandatory.
- Can manage complaint resolution and customer communication through measurable TATs, while coordinating dependencies across internal functions.
- Is suited to a CRM leadership role with accountability for team productivity, service standards, reporting and process adherence.