Manager Tech Operations and Support
Takeda Pharmaceutical Company Limited (company site, opens in a new tab)10–15 yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own offshore delivery across Power BI reporting operations, Databricks data operations, and business-rule/ML-based field alerts for a US pharma client.
- Serve as the primary offshore client contact; oversee SLAs, quality, operational stability, governance, incident/change processes, and continuous improvement.
- Lead a 10–20-person multidisciplinary offshore team and coordinate with onshore stakeholders; support data mastering and stewardship processes where needed.
Minimum Requirements
- Work Experience Required: 10–15 years total, including at least 3 years in delivery management or Tech Ops leadership.
- Pharma or life sciences domain expertise; commercial, field, or medical operations exposure is preferred.
- Power BI reporting operations and governance, Databricks pipeline operations and optimization, and SQL/data management fundamentals.
- Experience leading 10–20-person offshore teams, managing SLA-based delivery and incident/change processes, and serving as a client-facing offshore delivery point of contact.
Ideal Candidate Profile
- Has led operational delivery across reporting, data pipelines, and business-facing alerting, with accountability for reliable, timely outputs.
- Can operate as the offshore delivery interface between client/onshore stakeholders and data engineering, analytics, and operations teams.
- Pharma commercial or field operations experience, plus exposure to CRM-integrated alerts or data mastering/stewardship, would strengthen fit.