Manager - Retail Store Operations
Vodafone Idea Limited (company site, opens in a new tab)1–4 yrsChennaiOn-siteDirect career pageEst. 3–6 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Own store-level sales, revenue, profitability and return-on-investment targets across voice, data, VAS and handset products.
- Manage walk-in customer service and retention, while improving revenue per footfall and customer satisfaction.
- Oversee store processes, documentation, stock availability, displays and upkeep; control pilferage and shrinkage and execute promotions.
Minimum Requirements
- Work Experience Required: 1–4 years; experience in retail store operations and customer relationship management is required.
- Essential: Regular graduation. A postgraduate qualification in business management/MBA is desired, not mandatory.
- Experience with revenue target achievement and cost management.
Ideal Candidate Profile
- Has hands-on retail store experience combining customer service with sales and revenue ownership.
- Can manage store economics and operations, including profitability, stock, process compliance and loss control.
- Comfortable selling a broad telecom product range and supporting customers with technology and digital products.