Assistant Manager - Network Operations & Support
Tata Communications Limited (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 8–16 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and provide L2 support for Cisco Viptela and Versa SD-WAN across data centres, disaster-recovery sites and branches; troubleshoot network and connectivity issues.
- Execute approved configuration changes, templates and maintenance; assist with failover testing, upgrades, device replacements and migrations, coordinating with ISPs and OEMs as needed.
- Handle incidents within SLA, support major incidents, escalate complex cases with troubleshooting evidence, and maintain operational documentation, RCA inputs and reports.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Technical requirements include Cisco Viptela and Versa SD-WAN, routing protocols (BGP, OSPF, static routing), and switching concepts including VLAN, STP and EtherChannel.
- Troubleshooting knowledge across LAN, WAN, MPLS, TCP/IP, DNS, DHCP, NAT and ACLs; familiarity with Cisco ISR/ASR/Catalyst and tools such as Wireshark, Ping and Traceroute.
Ideal Candidate Profile
- Has hands-on operational fit for multi-site enterprise networks spanning SD-WAN, data centres, disaster-recovery environments and branches.
- Can handle structured L2 incident resolution, routine network changes and maintenance, while escalating complex issues with useful logs and troubleshooting details.
- Is suited to SLA-led network operations involving major incidents, vendor coordination, change management and network documentation.