Associate II - IT Operations
HCA Healthcare UK (company site, opens in a new tab)2–4 yrsHyderabadOn-siteDirect career pageEst. 4–8 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own Level 2 support and service restoration for end-user devices, Microsoft 365 and collaboration tools, enterprise applications, and related infrastructure.
- Manage endpoint provisioning, compliance, deployments, and asset/CMDB records; handle ServiceNow incidents and requests while meeting SLA/KPI targets.
- Support monitoring, root-cause analysis, operational documentation, and IT rollouts or migrations; contribute to automation and service improvements.
Minimum Requirements
- Work Experience Required: 2–4 years in IT Operations, End User Computing, Desktop Engineering, or Enterprise IT Support.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.
- Must-have skills listed: Intune, Entra ID, Windows 10/11, Microsoft 365, ServiceNow, Active Directory, SCCM, Autopilot, Windows 365 Cloud PC, Teams, Cisco Webex, endpoint security, IT asset management, and CMDB management.
- Rotational shifts, including weekends and holidays, and on-call support during critical incidents and maintenance activities are required.
Ideal Candidate Profile
- Has hands-on enterprise IT support experience across endpoint management, Windows administration, device deployment, and Microsoft collaboration tools.
- Can manage incidents through to resolution while maintaining SLA performance, accurate documentation, and reliable asset/CMDB records.
- Fits an operations environment involving global IT coordination, escalations, monitoring, infrastructure rollouts, and scheduled or on-call coverage.