Operations Manager / Associate Delivery Manager – F&A Services
ARDEM Incorporated (company site, opens in a new tab)8–12 yrsLucknowRemoteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own operational delivery across 15–25 F&A client assignments covering R2R, P2P and O2C, with accountability for SLA/KPI performance, close timelines and ledger accuracy.
- Lead 4–5 Team Leads; manage capacity, utilization, cross-training and continuity through month-end peaks and leave periods.
- Serve as the operational contact for US finance stakeholders, resolve escalations through root-cause analysis, and drive process standardization or automation.
Minimum Requirements
- Work Experience Required: 8–12 years of core corporate F&A experience in a Tier-1 or Tier-2 BPO/KPO or shared services environment, including at least 3 years managing Team Leads.
- Mandatory bachelor’s degree in Commerce, Accounting or Finance.
- Hands-on end-to-end F&A knowledge across R2R, P2P and O2C; experience with enterprise ERP systems and BlackLine or similar reconciliation/workflow tools.
- Must work US business hours (night shift) remotely from a fixed home location in India; the JD requires a private workspace, 100 Mbps internet plus backup connectivity, and at least 4 hours of power backup.
Ideal Candidate Profile
- Has led multi-client F&A delivery through Team Leads and can maintain tight daily governance across dashboards, SLAs, reconciliations and closing cycles.
- Has experience presenting operational performance and resolving delivery issues with North American finance stakeholders.
- Fits a hands-on, metrics-led operations environment focused on resource utilization, continuity planning and practical workflow improvement; remote-team experience is preferred.