Senior Application Support Engineer - Assistant Vice President
Citi (company site, opens in a new tab)8–12 yrsPuneHybridDirect career pageEst. 25–38 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own Level 2 production support and service stability for business-critical payment applications in a 24x7 environment.
- Lead response to Severity 1/2 incidents, coordinating triage, recovery, business updates, root-cause analysis, and remediation across technology teams.
- Improve operational readiness and service quality through monitoring, automation, resilience planning, and continuous improvement initiatives.
Minimum Requirements
- Work Experience Required: 8–12 years in application support (listed under recommended qualifications).
- Critical domain requirement: payments expertise, including payment processing flows; the JD specifically calls Payments Domain Expertise critical.
- Bachelor’s/University degree or equivalent experience.
- Hands-on support or troubleshooting experience across relevant platforms and technologies, such as payment engines/hubs, IBM MQ RDQM, Kafka, MongoDB, Oracle, Linux/Unix, middleware, high-availability/disaster-recovery environments, or cloud platforms.
Ideal Candidate Profile
- Has practical knowledge of payment types and lifecycle processes such as instant, SWIFT, cross-border, clearing, settlement, reconciliation, repair, and exceptions; familiarity with ISO 20022 and SWIFT MT/MX is relevant.
- Experienced in supporting complex distributed payment platforms across on-premise and cloud environments, with a focus on incident response, resilience, performance, and operational controls.
- Can lead major incident coordination and service reviews across business, operations, engineering, and infrastructure teams, while mentoring support analysts and driving corrective actions to closure.