Sr. Cloud Network Engineer
Aviatrix (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own escalated customer incidents across multi-cloud networking and security, including live troubleshooting, packet analysis, root-cause analysis, and end-to-end resolution.
- Guide enterprise customers through deployment, integration, optimization, and upgrades of Aviatrix solutions; advise on cloud and on-premises network architectures.
- Coordinate with Engineering, Sales, and Solution Engineering on defects and fixes; improve support documentation and processes, mentor junior engineers, and participate in on-call coverage.
Minimum Requirements
- Work Experience Required: 5+ years in customer success, technical support, resident engineering, network engineering, or a similar customer-facing technical role.
- Strong networking fundamentals and hands-on cloud networking experience across AWS, Azure, and GCP; experience configuring, testing, and troubleshooting network and security products such as firewalls and routers.
- Experience with Python and shell scripting; solid understanding of virtualization, Linux internals, and infrastructure software.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or Mathematics, or equivalent practical experience.
Ideal Candidate Profile
- Has operated in customer-facing technical support or network engineering roles, handling complex, production-impacting incidents and escalations.
- Can diagnose connectivity, security, and performance issues across multi-cloud and on-premises environments, using packet flow analysis, logs, metrics, and traces.
- Will likely fit a support environment requiring cross-functional coordination, clear customer guidance, documentation, incident follow-up, and scheduled or unscheduled after-hours coverage.