Digital Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)4–6 yrsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Own customer adoption and value realization for HPE as-a-Service offerings through onboarding, success plans, virtual engagement, and business reviews.
- Use telemetry and customer insights to improve consumption, identify capacity expansion and cross-sell opportunities, and qualify infrastructure refresh needs with Sales and solution teams.
- Protect renewals by tracking customer health, risks, adoption, and realized value; coordinate actions across Sales, Support, Services, Product, and partners.
Minimum Requirements
- Work Experience Required: Typically 4–6+ years in account management.
- Hybrid role requiring an average of 2 days per week from an HPE office.
- Bachelor’s or university degree is preferred; equivalent experience is accepted.
Ideal Candidate Profile
- Has account-management experience and can connect customer outcomes with adoption, consumption growth, expansion, refresh, and renewal plans.
- IT-industry experience is preferred; experience in an IT department or working with customers is a plus.
- Can use customer data and technical context to guide workload adoption, migration, architecture, and operational-readiness discussions, while coordinating across account teams and partners.