Digital Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)6–10 yrsChennaiOn-siteDirect career pageEst. 20–35 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Own customer adoption, consumption, value realization and renewal readiness for HPE as-a-Service offerings through primarily remote engagement.
- Use telemetry and customer reviews to identify underutilization, capacity expansion, cross-sell and infrastructure-refresh opportunities; qualify these with Sales and solution teams.
- Coordinate with Support, Services, Product and partners to resolve adoption risks, guide workload readiness and connect customer outcomes to renewal and growth plans.
Minimum Requirements
- Work Experience Required: Typically 6–10+ years of account management experience.
- Education: University or bachelor’s degree preferred, or equivalent experience.
- Hybrid work requirement: Average of 2 days per week from an HPE office.
Ideal Candidate Profile
- Has account-management experience suited to managing the customer lifecycle, including adoption, consumption growth, renewals and opportunity qualification; IT-industry experience is preferred.
- Can use customer insights and telemetry to turn adoption, capacity and lifecycle signals into practical action plans and qualified growth or refresh opportunities.
- Fits a primarily remote, cross-functional model, coordinating with sales, technical teams and ecosystem partners to guide customer outcomes and workload readiness.