Business Analyst
Publicis Groupe (company site, opens in a new tab)3–6 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the CRM issue and enhancement backlog, investigating system problems and coordinating with business and technical teams through resolution.
- Translate business needs into requirements and lead or coordinate UAT for CRM changes, validating outcomes before release.
- Research CRM configuration, data, workflows and user access; support data-quality cleanup and broader Revenue Operations analysis.
Minimum Requirements
- Work Experience Required: 3–6 years in business analysis, CRM, Sales Operations, Revenue Operations, Business Systems or a related field.
- Experience gathering and documenting business requirements, and managing issues, enhancements, tickets or backlogs.
- Experience with Salesforce or another enterprise CRM, plus planning and conducting test cases and UAT.
- Strong Excel and data-analysis skills; ability to research CRM configuration, workflows, data relationships and user access.
Ideal Candidate Profile
- Has hands-on Salesforce experience with configuration, security, workflows, objects, fields or reporting; Microsoft Dynamics experience is an added advantage.
- Has supported CRM implementations, migrations or transformations, and can investigate dependencies and data-quality issues across CRM processes.
- Fits a cross-functional CRM operations environment involving Sales or Revenue Operations and distributed business and technical teams; Agile/Jira experience is a plus.