Business process Analyst-ServiceNow
Ecolab (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Gather business requirements and translate them into functional specifications, process flows, and ServiceNow solutions.
- Own functional HLD/LLD; identify process gaps and recommend automation and continuous improvements using ServiceNow capabilities.
- Work with business teams, product owners, IT, and ServiceNow delivery/operations teams to define requirements and support project planning and decisions.
Minimum Requirements
- Work Experience Required: 8+ years in business analysis or a related role.
- Bachelor’s degree in business administration, IT, or a related field.
- CSM experience is mandatory.
- Strong ServiceNow functional experience across Service Portals/ESC, Virtual Agentic AI, Predictive Intelligence, Workspace, and Process Automation playbooks; familiarity with configuration, basic scripting, integrations, data models across more than two applications, and platform best practices.
Ideal Candidate Profile
- Experienced in producing functional and technical specifications, HLD/LLD, and process flows from business requirements.
- Able to connect business processes with ServiceNow capabilities and identify practical opportunities for automation and optimization.
- Candidates with MCO, APO, or FSM experience may have an advantage; these are listed as a plus, not a must-have.