Sr Operations & Logistics Manager
Uber Technologies, Inc. (company site, opens in a new tab)5+ yrsBengaluru, GurugramOn-siteDirect career pageEst. 18–30 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Shape Rider Experience strategy across India and South Asia by combining consumer research, voice-of-customer and behavioral data to identify root causes and prioritize rider needs.
- Own improvements across the rider journey, including new-rider experience, payments, communications and engagement, partnering with teams to deliver measurable gains in satisfaction and retention.
- Develop and validate rider value propositions, then influence Product, Marketing and business leaders to implement and scale them.
Minimum Requirements
- Work Experience Required: 5+ years in consumer insights, customer experience, consumer strategy, product, growth or a related field.
- Strong analytical and structured problem-solving capability, combining quantitative evidence with qualitative insights to address ambiguous consumer problems.
- Ability to translate consumer insights into strategic recommendations, prioritized initiatives and measurable business outcomes.
Ideal Candidate Profile
- Has experience turning consumer understanding into practical product, experience or growth changes—not just research findings.
- Can connect rider journey friction and behavioral evidence to business priorities, including satisfaction, retention and value propositions.
- Is suited to cross-functional work that requires presenting evidence-based recommendations and influencing senior stakeholders.