Consultant, I&O Operations
Cargill (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Configure and develop ServiceNow Incident, Problem, Change and Service Catalog capabilities, including workflows, automation, scripts and integrations.
- Deliver enhancements from requirements gathering through testing and release; support upgrades and resolve production issues to maintain platform stability.
- Document configurations and customizations, and contribute to improvements in platform efficiency and user experience.
Minimum Requirements
- Work Experience Required: At least 5 years of total work experience, including at least 3 years of hands-on ServiceNow development experience.
- Strong understanding of ITSM processes: Incident, Problem, Change and Request.
- Working knowledge of JavaScript, ServiceNow scripting and platform security concepts.
- Experience with Flow Designer, Integration Hub, REST/SOAP APIs and Service Catalog development.
Ideal Candidate Profile
- Has hands-on ServiceNow development experience across core ITSM modules and can build customizations aligned with platform best practices.
- Can support the full enhancement lifecycle, including stakeholder requirements, UAT, releases, upgrades and production troubleshooting.
- ServiceNow CSA certification is preferred; CIS-ITSM certification is an advantage.