Service Delivery Manager
Papaya Global (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Resolve client requests end-to-end, coordinating with internal teams and Account Managers/Customer Success Managers until issues and cases are closed.
- Support employee onboarding by collecting, uploading, and routing required documents while maintaining GDPR requirements.
- Meet internal service-level agreements and identify improvements to service delivery processes.
Minimum Requirements
- Work Experience Required: 5+ years in customer service or customer success.
- Proven hands-on use of AI tools in service delivery operations beyond basic usage, including workflow optimization, case tracking, or data validation.
- Fluency in English.
Ideal Candidate Profile
- Likely to succeed in a customer-facing service environment that requires independent case ownership and coordination across internal and external stakeholders.
- Best suited to a role combining operational execution with process improvement and effective use of AI to improve service efficiency and accuracy.
- Experience supporting global workforce or payroll services may be relevant, but is not explicitly required in the JD.