Premium Support Engineer - L3
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)10+ yrsChennaiOn-siteDirect career pageEst. 22–35 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own customer-reported network issues end to end: reproduce and isolate hardware/software faults, coordinate with customers and engineering, and drive resolution and final fixes.
- Build customer-network expertise and provide technical guidance through testing, deployment, and operations; support customer reviews and critical-issue resolution.
- Document fixes, train support teams, and mentor engineers supporting Juniper/Aruba switching, WLAN, and software platforms.
Minimum Requirements
- Work Experience Required: 10+ years in the networking industry. The JD says this may not apply to candidates with 7+ years of extensive Juniper/Aruba SD-WAN experience or 7+ years troubleshooting datacentre or enterprise core networks.
- B.E. in Electronics, Engineering, or Computer Science, or equivalent.
- Strong SD-WAN knowledge and deployment/troubleshooting experience; working knowledge of Layer 3 routing, VPNs, QoS, and Layer 2 networking fundamentals.
- Primarily onsite at an HPE office; weekend and night shift coverage is mandatory, with flexibility outside standard business hours.
Ideal Candidate Profile
- Has hands-on SD-WAN operations experience across deployment, orchestration, policy design, traffic steering, and hybrid WAN troubleshooting.
- Juniper or Aruba platform depth—or substantial datacentre/enterprise core network troubleshooting experience—is a strong shortlist signal; relevant vendor certifications are preferred.
- Can take complex customer-impacting issues from investigation through cross-team resolution, while also producing reusable documentation and guiding other support engineers.