Assistant Manager / Deputy Manager - After Sales Service
Servotech Power Systems Limited (company site, opens in a new tab)8–10 yrsDelhi NCR, SonipatOn-siteDirect career pageEst. 10–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end after-sales service for LFP and lithium battery systems, including installation support, troubleshooting, service tickets, warranty claims, and technical escalations.
- Coordinate field engineers and service partners; track response time, closure rate, first-time fixes, customer satisfaction, and service costs.
- Use root-cause analysis and recurring-issue trends to improve service SOPs and feed corrective actions and product feedback to quality, production, and R&D teams.
Minimum Requirements
- Work Experience Required: 8–10 years in after-sales service or technical support.
- Experience with lithium-ion/LFP batteries, energy storage systems, EV chargers, solar systems, or power electronics; field service team coordination and customer escalations are also required.
- B.Tech or Diploma in Electrical, Electronics, or Mechanical Engineering.
Ideal Candidate Profile
- Has hands-on exposure to battery systems and can diagnose battery-performance, charging, BMS, and system-integration issues.
- Fits a field-service environment involving customer escalations, warranty decisions, service partners, and coordination across sales, quality, production, and R&D.
- BMS, energy storage, or EV-battery certifications or exposure are preferred; experience in energy storage, EV charging, solar, lithium battery manufacturing, or power electronics is especially relevant.