Director, Enterprise Applications Operations
Tommy Hilfiger (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 45–70 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own operational health, resilience and availability across PVH’s APAC enterprise application portfolio, including SAP and non-SAP platforms, aligned with global standards.
- Transform application support into a proactive, data-driven operating model using governance, measurable KPIs, automation, AI/AIOps and predictive monitoring; reduce recurring issues and improve service reliability.
- Oversee managed service provider performance, project-to-run readiness and operational stability during major retail peaks such as Double 11 and Cyber Week; provide executive reporting and actionable insights.
Minimum Requirements
- Work Experience Required: 15+ years of progressive experience in Enterprise Technology, IT Operations or Enterprise Application Services.
- Strong functional understanding of enterprise ERP platforms, including SAP S/4HANA and SAP FMS, and collaboration with Basis, Integration and Infrastructure teams.
- Extensive leadership experience managing complex application landscapes; demonstrated success leading strategic managed service providers and global operational governance.
- Experience driving operational transformation, service excellence and executive stakeholder management, including support for business-critical operations and high-demand retail peak events.
Ideal Candidate Profile
- A senior enterprise-operations leader who can balance strategic transformation with stable day-to-day service across a complex global application landscape.
- Has experience shifting operations from reactive support toward standardized, measurable and predictive practices, including automation and AI-enabled operations.
- Comfortable owning APAC operational outcomes while coordinating with global technology and business leaders, vendors and cross-functional platform teams.