Executive - AMC Operations
Servotech Power Systems Limited (company site, opens in a new tab)Delhi NCROn-siteDirect career pageEst. 3.5–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day AMC execution: maintain contract and renewal data, plan preventive maintenance, and coordinate planned and breakdown service visits.
- Track service tickets, SLA/TAT compliance, ageing complaints and closure documentation; escalate delays or critical issues.
- Coordinate customer, field-team and internal follow-ups, and produce AMC MIS reports covering service performance, renewals and documentation.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Graduate or diploma in a relevant discipline.
- Knowledge of AMC and after-sales service operations, including preventive maintenance schedules, SLA/TAT monitoring and service closure.
- Strong MS Excel/MIS reporting and documentation skills.
Ideal Candidate Profile
- Has practical familiarity with AMC service workflows and coordinating customer requests with field engineers and service managers.
- Can manage multiple service tickets while maintaining accurate contract, schedule, SLA and closure records.
- Experience with SAP, ERP, CRM or service-management software may be advantageous; New Delhi is the stated location.