Category Manager
Cars24 (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 12–18 LPA
Posted 1d ago
Reach people at Cars24
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Cars24 you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own customer grievances, insurance claims, escalations, partner coordination, and post-sales service operations.
- Resolve complex customer issues within defined turnaround times (TATs) and service-level agreements (SLAs).
- Use operational data to identify improvements in service processes and outcomes.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Proficiency in Microsoft Excel and Google Sheets, including analysing large datasets.
- Comfort using AI-driven tools for productivity, analysis, reporting, communication, automation, and process improvement.
Ideal Candidate Profile
- Has a customer-operations focus, with experience or strength in handling grievances, claims, escalations, and post-sales service workflows.
- Can coordinate with partners and stakeholders while maintaining resolution timelines and service levels.
- Uses data and technology to identify operational issues and turn insights into process improvements.