Payment Lifecycle Operations Associate
JPMorgan Chase & Co. (company site, opens in a new tab)2+ yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Process payments across products and ensure accurate, timely fund transfers; investigate non-routine issues and escalate delays or production-quality problems.
- Deliver moderately complex payment lifecycle projects and operational improvements, using automation and process re-engineering to improve efficiency, quality, and customer experience.
- Contribute to risk, cybersecurity, and anti-fraud controls across payment operations.
Minimum Requirements
- Work Experience Required: At least 2 years in payments operations leadership or management.
- Advanced knowledge of global payment processing operations, products, and systems architecture.
- Experience with payment-processing automation, data analysis, cybersecurity controls, and anti-fraud strategies.
- Must be willing to work a rotational shift, including weekends.
Ideal Candidate Profile
- Has operated across complex payment products and can resolve non-routine payment, cash, trade, merchant, or commercial card issues using data and analysis.
- Can translate operational inefficiencies into project requirements, process improvements, and measurable outcomes while engaging senior stakeholders.
- ISO or SWIFT message processing or management knowledge is preferred.