Manager-Category & Site Merchandising
Titan Company Limited (company site, opens in a new tab)6–10 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own ecommerce availability and inventory deployment across brands, categories, campaigns and fulfilment locations; track stock gaps, sell-through and revenue lost to out-of-stocks.
- Accountable for end-to-end order delivery performance, including a 2.5-day order-to-delivery target, over 99% dispatch-SLA adherence, and improved express-delivery coverage.
- Reduce RTO, RVP, cancellations and customer complaints; drive root-cause fixes across returns, refunds, logistics and systems, with performance tracked through operational and customer KPIs.
Minimum Requirements
- Work Experience Required: 6–10 years in ecommerce operations, merchandising, fulfilment, logistics, supply chain or customer experience; experience managing the complete ecommerce order lifecycle is specified.
- Hands-on experience with inventory and online merchandising, fulfilment KPIs, RTO/RVP and returns reduction, complaint resolution, and analysis of SKU-, order-, warehouse- and pincode-level data.
- Experience working with ecommerce platforms and OMS, WMS, CRM or logistics-management systems; strong Excel and reporting or visualisation capability.
- Bachelor’s degree in business, operations, supply chain, engineering or a related discipline.
Ideal Candidate Profile
- Has managed high-volume ecommerce operations spanning multiple brands or categories, balancing assortment availability, fulfilment, returns and customer outcomes.
- Uses granular operational data to quantify revenue and customer impact, identify root causes, and drive measurable corrective actions across the order lifecycle.
- Likely to fit fashion, lifestyle, watches, jewellery or omnichannel retail; exposure to SFCC, Salesforce or Shiprocket is an advantage.