SENIOR SERVICES OPERATIONS ANALYST
Phenom (company site, opens in a new tab)5+ yrsVijayawadaOn-siteDirect career pageEst. 8–14 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Govern operations for the global Professional Services and Engineering teams, including customer agreement setup, project resourcing, onboarding coordination and project-health tracking.
- Own utilization and other KPI reporting, business analytics, and administration of Professional Services Automation (PSA) and reporting systems.
- Improve delivery efficiency and profitability through SOPs, process and system changes, training oversight, change initiatives, and data migrations.
Minimum Requirements
- Work Experience Required: 5+ years in services operations or PMO within professional services organizations.
- Bachelor’s degree or equivalent experience; right to work in India.
- Strong MS Excel and data-analysis skills, with expert dashboard and analytics-report creation capability.
- Experience with CRM and PSA systems, especially managing and reporting data; comfortable working US and/or UK shift hours.
Ideal Candidate Profile
- Has professional-services operations or PMO experience and understands common services KPIs and tracking mechanisms.
- Can connect operational data to delivery performance, resourcing, project health, and improvement opportunities across teams.
- SaaS services-delivery exposure is desirable; project management, P3O/PMO, or business-administration certifications are also desirable.