Customer Service and Operations Credit Analyst
NatWest Group (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Process, authorise and investigate credit operations transactions against defined KPIs and service-level agreements.
- Review loan applications, disclosures and credit evaluations; gather and analyse information from customers and businesses.
- Identify credit operations processes that can be automated or improved to strengthen customer and business outcomes.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Role is based in India; normal working days must be carried out in India. Location: Gurugram.
- Requires customer service ability and customer/industry knowledge, awareness of relevant trends, policies and regulations, and experience managing stakeholder relationships.
Ideal Candidate Profile
- A senior-analyst-level candidate suited to transaction-focused credit operations and document review.
- Someone able to manage customer and stakeholder queries within agreed timelines while delivering to operational KPIs and SLAs.
- A candidate with an improvement focus who can identify opportunities to automate or enhance credit operations processes.