Network Operations Analyst
Mmc Careers2–5 yrsGurugramHybridDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Support operations of a 24/7 global voice and data network: track faults, manage incident queues and Sev 1 calls, and resolve or escalate issues within SLAs.
- Monitor network capacity and performance; identify opportunities to reduce outages and MTTR, and report issue status, actions and resolutions.
- Provide operational support across network, server and cyber systems in global cloud operations, including patching compliance, change control and infrastructure improvement work.
Minimum Requirements
- Work Experience Required: 2–5+ years of hands-on experience in network, technical infrastructure or cloud operations.
- Associate’s degree in computer or network science, or a related field; equivalent education, training and experience is accepted.
- Hands-on support experience across multi-platform server and application environments; relevant technologies include Cisco, Palo Alto, Aruba, F5, Windows, Linux and containers.
- Marsh colleagues are expected to work from their local office or at client sites at least three days per week.
Ideal Candidate Profile
- Has breadth across network, server and cyber operations, with experience troubleshooting infrastructure and application issues through resolution.
- Can operate within incident, escalation, change-control and service-delivery processes in a large or complex IT environment.
- Fits a global operations environment involving severity incident calls, cross-team coordination, ticket queues and SLA-based support.