Technical Support Engineer II
Zeta (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 10–20 LPA
Posted 16d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide front-line technical support and issue resolution for enterprise banking technology customers, ensuring smooth operation of banking systems and high customer satisfaction.
- Manage and troubleshoot payment transaction workflows, including executing SQL queries and working with APIs and card processing protocols like ISO 8583, Visa, Mastercard, and RuPay.
- Collaborate with engineering, product, and QA teams to resolve complex issues, maintain technical documentation, and participate in 24/7 support rotations as needed.
Minimum Requirements
- Minimum 3 years overall experience in technical support or product operations, with at least 1 year supporting enterprise-level SaaS or banking technology products.
- Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering, or related technical field.
- Proficiency in SQL (PostgreSQL preferred) and experience with API testing tools such as Postman.
- Experience with Linux/Unix environments, payment card processing workflows, and monitoring/log analysis tools like Kibana, OpenSearch, Splunk, or Grafana.
Ideal Candidate Profile
- Experience working in fast-paced, B2B banking technology environments supporting enterprise SaaS platforms with multiple APIs and customer interfaces.
- Strong technical troubleshooting skills with familiarity in payment card transaction protocols and operational workflows.
- Able to handle multiple priorities, communicate technical information to diverse stakeholders, and contribute to process improvements and documentation.