Freshservice Integration Engineer
Protolabs (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Configure, administer, and maintain the Freshservice ITSM platform including workflows, service catalogues, SLAs, and ticket templates based on approved designs.
- Implement and manage integrations between Freshservice and enterprise tools such as PagerDuty and Asana using connectors, REST APIs, and webhooks to ensure seamless data flow and operational reliability.
- Support ITIL-aligned Incident, Change, and Problem Management processes with configuration, troubleshooting, and continuous improvement efforts while collaborating with process owners and technical stakeholders.
Minimum Requirements
- Minimum 3+ years hands-on experience configuring and administering Freshservice ITSM platform.
- Experience with integrations involving PagerDuty and Asana, including REST APIs, webhooks, and data mapping (e.g., JSON).
- Strong understanding of ITIL practices, preferably ITIL v4 Foundation certified.
- Work Experience Required: 3+ years in Freshservice administration and integrations.
Ideal Candidate Profile
- Experienced in hands-on configuration and integration of ITSM platforms within enterprise environments, specifically Freshservice, PagerDuty, and Asana.
- Operates well within defined architectural designs and process frameworks rather than owning end-to-end process strategy independently.
- Demonstrates strong technical collaboration with architects, process owners, and vendors to translate business requirements into tested, reliable ITSM configurations and integrations.