GBS People Services Operations Team Leader, India
Rolls-Royce (company site, opens in a new tab)8–10 yrsBengaluruOn-siteDirect career pageEst. 14–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage operational service delivery for People Services processes regionally, ensuring quality, compliance, and customer satisfaction.
- Manage key business relationships and lead teams including outsourced vendors to provide HR service operations such as payroll processing, expense management (Concur), and full employee lifecycle administration across multiple countries.
- Provide operational metrics and reporting, handle escalations and complaints, and represent service delivery at governance levels as needed.
Minimum Requirements
- 8-10 years of experience in HR service delivery, preferably APAC.
- Bachelor’s degree in human resources, business administration, commerce, or related field.
- Proficiency in HR systems like Workday, SAP, Service Now; good MS Office or Google Workspace skills.
- Work Experience Required: 8-10 years in HR service delivery. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing GBS HR service operations with strong analytical and problem-solving skills.
- Proven track record in service management and delivering service excellence in a multi-country HR operational environment.
- Capable of leading teams and managing stakeholder relationships, with experience handling payroll, employee lifecycle, and compliance within complex organizational structures.