GBS People Services Operations Team Leader, India
Rolls-Royce (company site, opens in a new tab)8–10 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage GBS People Services operations for UK regional HR processes, ensuring transaction and operational process efficiency and compliance.
- Oversee payroll processing for the UK, ensuring accurate, timely payments and adherence to internal controls and audit requirements.
- Manage service delivery teams, stakeholder relationships, customer service excellence, and continuous process improvement including vendor management and escalation handling.
Minimum Requirements
- 8-10 years experience in HR service delivery, UK experience preferred.
- Bachelor’s degree in Human Resources, Business Administration, Commerce, or related field.
- Proficiency in HR systems such as Workday, SAP, ServiceNow and MS Office/Google Workspace.
- Work Experience Required: 8-10 years in HR service delivery; Notice period: Not explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing end-to-end GBS HR service operations with strong operational leadership capabilities.
- Skilled in stakeholder management, service delivery including vendor and escalation management in a multi-regional/global service environment.
- Analytical with problem-solving skills focused on service performance metrics, compliance, and continuous improvement.