Chargeback Senior Supervisor
Citi (company site, opens in a new tab)11–15 yrsPuneOn-siteDirect career pageEst. 18–28 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a medium-sized Fraud Operations team ensuring performance metrics and effective customer service with proper risk assessments.
- Manage fraud trends analysis, department projects/processes, and deliver end results with shared responsibility for planning and resource allocation.
- Oversee team performance, recruitment, mentoring, and operational improvements to achieve high quality, high-volume productivity and compliance.
Minimum Requirements
- 11 to 15 years of relevant experience in Fraud Operations or leadership role (2-5 years in leadership specifically).
- Bachelor's/University degree or equivalent experience.
- Proficient with Microsoft Office, advanced Excel, Power BI, Lean Certification; working knowledge of Pega and/or G36 functionality, CoB testing.
- Experience in US Retail Banking with focus on Fraud Operations, Credit Card domain, and Card Process Fraud Operations.
Ideal Candidate Profile
- Experienced leader capable of managing medium-sized teams in fraud operations with focus on credit card fraud domain.
- Strong analytical skills with ability to evaluate complex issues, deliver operational priorities, and implement process improvements.
- Able to work independently, make decisions affecting quality and delivery timelines, and effectively communicate with stakeholders across teams.