Technical Program Manager
Refold AI (company site, opens in a new tab)5–8 yrsBengaluruHybridDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end enterprise customer journey from kickoff through go-live and post-launch adoption, success, and account health management.
- Lead onboarding, scoping, planning, risk and dependency management, and coordinate multiple concurrent integration projects with executive stakeholder alignment.
- Drive adoption and value realization of AI-native integration solutions, identify expansion opportunities, and relay product feedback to Growth, Product, and Engineering teams.
Minimum Requirements
- 5–8 years experience in technology consulting, solution delivery, program management, customer success, or technical account management.
- Exceptional communication and stakeholder management skills with experience engaging from engineers to C-level executives.
- Strong structured program and project management skills managing milestones, dependencies, risks across multiple concurrent enterprise engagements.
- Technical fluency to lead integration discussions and technical account management without needing to write code.
Ideal Candidate Profile
- Proven ability to function at the intersection of program management, customer success, and technical account management in complex enterprise environments.
- Comfortable navigating ambiguity with structured thinking and providing strategic advice that aligns business and technical goals.
- Experience working closely with senior IT leadership (CIOs, CTOs, VPs of Engineering) and driving adoption and expansion in Fortune 500 or high-growth SaaS companies.