Client Excellence Trainer - C12 - MUMBAI
Citi (company site, opens in a new tab)3–5 yrsMumbaiOn-siteDirect career pageEst. 8–13 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Plan, implement, and evaluate training programs for new hires and internal teams both in-person and online, ensuring alignment with company goals.
- Design, edit, and validate training materials consistent with CitiService learning objectives and policies.
- Measure and report training effectiveness using performance analysis and key performance indicators, and collaborate with HR and stakeholders for continuous improvement.
Minimum Requirements
- 3 to 5 years of experience in learning and development with experience in designing and implementing in-person and e-learning programs.
- Bachelor’s/University degree or equivalent experience in Human Resources, Business Administration, or related field.
- Proficient in Microsoft Office and learning management systems.
- Clear communication skills (written and verbal) required; Work Experience Required: 3 to 5 years in training/learning and development.
Ideal Candidate Profile
- Experienced in independently managing training projects with proactive leadership.
- Skilled at analyzing employee performance data to identify skill gaps and implement effective learning solutions.
- Collaborative approach with HR and other stakeholders to ensure training aligns with business needs and regulatory standards.