LOT Lead - Service Management
Robert Bosch GmbH (company site, opens in a new tab)15+ yrsBengaluru, HosurOn-siteDirect career pageEst. 30–50 LPA
Posted 20h ago
Reach people at Robert Bosch GmbH
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Robert Bosch GmbH you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own end-to-end delivery and product management of ServiceNow products, AI development, and strategic ITSM initiatives.
- Accountable for service levels including SLAs, availability, user satisfaction, and leading AI use cases from proof of concept to rollout under governance and security requirements.
- Lead service transition processes, manage and develop a team including hiring, and handle contracting partner, budget, and stakeholder reporting to tribe lead.
Minimum Requirements
- 15+ years of experience in IT, technology operations, service management, digital transformation, or related areas.
- Bachelor’s or Master’s degree in Computer Science or Information Technology.
- Strong knowledge of IT service management and transformation frameworks; ITIL V4 certification is mandatory.
- Experience leading complex multi-regional transformation initiatives and proven ITSM process integration expertise.
Ideal Candidate Profile
- Experienced at leading large teams and managing multi-functional, multi-regional IT service management transformation projects.
- Strong strategic thinker with demonstrated ability to influence senior management and translate technology opportunities into measurable business outcomes.
- Proficient in AI, automation, analytics applications in ITSM with competencies in transformation leadership and managing IT governance frameworks.