Security Managed Services Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 3.5–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Maintain and support clients' firewall infrastructure ensuring 100% compliance with Service Level Agreements (SLAs).
- Monitor client infrastructure proactively to identify and resolve incidents and service requests of low to standard complexity, including telephonic and ITSM ticket support.
- Contribute to optimizing workflows by scheduling maintenance activities, updating and creating knowledge articles, and identifying automation opportunities.
Minimum Requirements
- Bachelor's degree or equivalent in IT/Computing or demonstrated equivalent work experience.
- Entry-level experience in troubleshooting and support in security, network, data centre, systems, or storage monitoring services within a medium to large ICT organization.
- Working knowledge of ITIL processes and IT Service Management (ITSM) tools.
- Workplace type: On-site.
Ideal Candidate Profile
- Comfortable working in a client-facing role handling ticket resolution and telephonic support, capable of following SOPs strictly.
- Able to work under pressure with a client-centric approach and able to adapt to changing plans or project timelines.
- Has good communication skills with cross-cultural sensitivity and is proactive in identifying process improvements and automation opportunities.