Security Managed Services Engineer (L1)-6
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 3.5–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Maintain client firewall infrastructure ensuring compliance with Service Level Agreements (SLAs) with zero misses.
- Provide front-line support by resolving standard and low-complexity incidents and service requests through telephonic, ITSM ticket, or chat support.
- Monitor client infrastructure proactively, schedule maintenance activities, document knowledge articles, and identify opportunities for workflow optimization including automation.
Minimum Requirements
- Entry-level experience in troubleshooting/support within security, network, data centre, systems, or storage administration in a medium to large ICT organization.
- Working knowledge of ITIL processes and proficiency with ITSM tools.
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
- Workplace type: On-site in India.
Ideal Candidate Profile
- Comfortable operating in a client-centric, process-driven support environment managing SLA-based incident and request resolution.
- Disciplined with ticket handling, able to follow defined SOPs and use knowledge articles effectively.
- Able to communicate and collaborate effectively across different cultures and social groups, with capacity to plan activities and adapt to changing circumstances.