Web Operations Quality Analyst
Concentrix Corporation (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 8–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and analyze automated site health and performance tools to identify and escalate web operation issues promptly.
- Collaborate with cross-functional teams to drive issue resolution, track corrective actions, and ensure closure.
- Develop executive-level reports and dashboards linking site metrics with business KPIs to prioritize remediation and improve customer experience.
Minimum Requirements
- 5+ years of experience in Business Operations, Digital Operations, Site Reliability, Web Analytics, Data Analysis, or related fields.
- Experience with monitoring platforms, automated testing tools, dashboards, and web operational health metrics.
- Strong analytical skills for root cause analysis and linking technical issues with business impact.
- Location: Hyderabad, India.
Ideal Candidate Profile
- Proven ability to influence and collaborate across business, product, engineering, and support teams for timely issue resolution.
- Skilled in translating complex technical findings into actionable business insights for leadership.
- Experience with continuous improvement processes like Closed Loop Corrective Action (CLCA) and correlation of operational data to customer experience.